Terms & Conditions
By booking service with QST, you agree to have read, understood, and fully accept the Terms and Conditions of Service listed below. We reserve the right to change any of these terms at any time, as required.
Data protection & Privacy policy
The Company has taken every reasonable measure necessary to ensure the confidentiality and security of your personal data.
Quotations & Reservations
Please allow up to 1 business day for all email inquiry replies and service confirmations.
Confirmation is sent only in writing and is subject to availability when the service is actually booked.
Following confirmation, if you need to make changes in your booking, please send an email detailing any information (e.g. changes in names, pickup / arrival dates / times, hotels, etc.).
If you need to cancel your booking, a minimum of 12-hours written notice in advance is required.
For arrival transfers to Athens International Airport (AIA), you must provide your airline company and flight number. Your driver will arrive at the Meeting Point for your airport pick up at your scheduled flight arrival time, according to the flight information provided by the airport holding a sign with your name.
In case of slight changes in the arrival time of your flight, the driver will wait for a reasonable time. Please contact your driver upon landing and inform him for any further delays to be encountered.
We reserve the right to change the vehicle and/or the driver in case delays encountered exceed 1,5 hours and interfere with the scheduled course of business of the Firm.
Upon booking, please consider the amount of luggage allowed coupled with the number of passengers.
- Additional / oversized luggage per person must be reported in advance (one standard size piece of luggage per person is assumed at booking).
- Wheelchairs, strollers and/or sports equipment must be requested in advance.
- Child seats are necessary by Greek law (ages 3-12 years old) and should be requested in advance.
Prices quoted are in EUR and include tolls, fuel, and all legal taxes.
Vehicles and drivers
Our own fleet is regularly maintained for maximum safety and performance at authorized Mercedes Benz centers. Nevertheless, we cannot be held responsible for any unpredictable mechanical malfunctions that may happen during your service.
We can occasionally offer subcontracted vehicles of the same standards.
We reserve the right to change the vehicle or the driver at any time, if necessary.
Our vehicles and subcontracted vehicles are fully insured for passenger and third party claims. However, the property of the client is transferred entirely under his own responsibility and we will not be responsible for any loss or damage to such property.
Customers are responsible for any damage they cause to the interior or exterior of the vehicle offered to them and will be charged accordingly for any kind of repair required to bring the vehicle back to its prior condition.
A strict no-smoking policy applies in all our vehicles. Eating and drinking is also not permitted. For long-distance tours, frequent small stops are scheduled for this purpose.
We and our drivers have the right to refuse to transport any passenger under the influence of alcohol or drugs and/ or his behavior is inappropriate, abusive, and offensive or, threatens either the driver, the vehicle or any other passenger.
The driver will be accurate and travel by the most appropriate route to safe and reasonable speeds according to road conditions, traffic, other unpredictable and out-of-control circumstances (e.g. strikes, demonstrations, accidents, etc.) and legal speed limits (please note that the standard legal speed on Greek motorways is 130 Km / 80 miles per hour).
According to Greek law, professional drivers are permitted to use their hands free cell phones for work related issues. From time to time you driver may need to make and answer calls as it is part of our job.
Tour guides
Your driver will drop you off as close to the sites you are visiting as legally possible according to traffic laws of Athens. We cannot stop directly next to historic sites as it would be a traffic violation.
There are strict laws and regulations in place to protect licensed tour guides, who must work under strict time constraints. Therefore, unless your tour is guided, your driver is not allowed to tour you outside the vehicle or, anywhere near the sites. Instead, the driver is only permitted to offer limited information about sites inside the vehicle.
In case of unforeseen situations (e.g. demonstrations,strikes, extreme weather conditions, etc.) beyond our control and for which we may not be held responsible, that will prevent us from following the promised itinerary and visits of your booked tour, we will accommodate you with best recommended alternatives.